Could you get more out of Service Cloud?

You’re an existing Oracle Service Cloud customer and you want to get more from the platform. Let us show you what we can do for you…

As an SME working in the UK, we are committed to working with businesses of all sizes to improve their customer communications.

We understand the importance of customer loyalty to all-sized businesses, which are always competing for market share.

With that in mind, we know exactly how to improve the customer journey for you, helping reach more of your customers while streamlining your costs.

Whether it’s improving your customer service efficiency by improving your back-office; adding digital tools to your communication channels; or improving your marketing performance with tailored e-marketing solutions, we are experts in delivering results that guarantee customer satisfaction.

Your team will benefit as much as the customer through systems that are easier to use, and that help them to be more productive. We believe this results in more motivated teams and less churn. With all data on the customer’s interactions with you in one place, it’s also easier and less time consuming to demonstrate your greater efficiency through effective, up to the minute reporting.

We have more experience of the Oracle Service Cloud platform than any other provider in the UK, having implemented Service Cloud – or RightNow CX as it was previously known – for over 50 organisations across the UK over the past decade.

This means we have the expertise to improve the performance of your Service Cloud platform – fine-tuning the advanced software to ensure you can harness its full potential.

If you could benefit from a helping hand with getting the most from Service Cloud, click here for more information about our services.

How We Work

Consult

Our proactive approach will help you modernise your services, moving from a largely face-to-face service to telephony and online supported programmes.

Advise

We know every business is unique and has different needs. Our team of experts will advise you on the best solution for your company.

Implement

We have more experience than any other company in the UK at implementing the Oracle Service Cloud CRM platform.

Support

We will work with you every step of the way to ensure your team is making the most out of our state-of-the-art technology.

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Discover how to transform the customer experience by adding self-help, finding solutions faster, improving their experience and boosting loyalty today.

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